On this part of the site you can locate detailed listings for our customer-friendly returns policy including return time frames and conditions.
On top of folkestonebowls.co.uk's standard refund policy, folkestonebowls.co.uk also offer a brilliant exchange procedure in the event that you are less than 100% satisfied with your items. If you would like to exchange a product from folkestonebowls.co.uk you must:
Send the item back to folkestonebowls.co.uk within 30 days of delivery
Identify clearly which product you'd like in exchange
Call the team if the product you want is more expensive than your original item
If the exchange item is less expensive than the original item folkestonebowls.co.uk will automatically pay you the difference back
When you choose to send an item back to us for an exchange it would be extremely beneficial to us if you specify the reason for the swap e.g. incorrect colour, wrong size etc. It may seem small but this info can help us to improve our customer services and provide you with a better shopping experience next time. For further details of our exchange policy call our friendly team today.
folkestonebowls.co.uk offer and regularly provide a full refund service to all customers who are not 100% satisfied with their goods, however to receive 100% of your money back you must meet the following criteria:
Return the items in the condition they were delivered
Return the item with its original packaging
Return the products to us within 30 days
If you manage to meet this criteria folkestonebowls.co.uk are delighted to provide all customers with a full refund, however if your goods return to us late or damaged folkestonebowls.co.uk reserves the right to offer a partial refund or in very rare cases no refund at all. If you have any queries about our returns policy in terms of what we offer contact folkestonebowls.co.uk today. ***Please note if your items are damaged upon arrival you must let the team know immediately who will then inform you of your rights.***
To qualify for a full refund you must meet the criteria outlined on this page. If you post the product back to us within 30 days of delivery in excellent condition and with its original packaging (if possible), folkestonebowls.co.uk are pleased to offer you your money back - from the date we receive your goods we will refund you the full amount within 14 days (subject to folkestonebowls.co.uk's terms and conditions). If for any reason you haven't received a refund in that time please get in touch with the customer services team as soon as possible. ***Please note folkestonebowls.co.uk does not advise using private couriers. For your protection we advise getting a proof of postage document - this can be used as evidence in the case of a dispute. Contact the customer services team for more information.***